Frequently asked questions

No, it can vary due to the basis for calculation.

You can notify us of any defects in a new-build property in writing within 14 days of moving in. If you discover any other defects or damage after this period has passed, please always report them to us immediately using the contact form or by emailing service@livit.ch and include your address.

Rent reductions granted because of a defect or damage are governed by Swiss tenancy law. Please note that such claims commence from the date the landlord becomes aware of the defect. Hence, please notify us of any defects and damage without delay using the contact form or by emailing service@livit.ch and include your address.

Damage must be reported immediately after being discovered. This applies in particular to damage caused by natural events (e.g. hail, storms), water damage, mould, etc. The best way of submitting the damage report is by using the contact form or by emailing service@livit.ch.

Please contact us using the contact form or by emailing service@livit.ch. Your repair order will then be allocated to the caretaker or appropriate supplier.

Please notify us of any damage caused by damp immediately using the contact form or by emailing service@livit.ch and include your address.

Please contact us with your request for a new laundry card using the contact form or by emailing service@livit.ch and include the address of your property.

Please notify us using the contact form or by emailing service@livit.ch if you have lost your key and include your address.

In some cases, it may only be necessary to replace the key, in others, the entire locking system. This is why the costs involved can differ. Please contact your liability insurance provider to discuss who will be liable for any associated costs.

Residents do indeed often store objects in stairwells or by their front doors, such as shoes, pushchairs or toys. However, all of these items really belong inside the apartment. This is due to the safety rules set out in the Swiss fire protection regulations. Under these regulations, it has to be possible to use stairwells as emergency exits and escape routes. They consequently have be kept clear and safe and must not be used for any purposes other than to access the apartments. Please notify us using the contact form or by emailing service@livit.ch if there are items being stored in the stairwell of your property.

It is only permitted to move very heavy objects into a rental property subject to prior approval. The maximum permitted weight is 200 kg/m2. Please contact your Livit advisor to discuss this before making any purchases. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.

Tip: Please consider taking out an insurance policy to protect against any damage, caused by water, for example, if you have a fish tank.