Frequently asked questions

We will be happy to provide you with a detailed breakdown of your ancillary cost statement, including all documents and receipts, on site at the Livit location responsible for your property. Please contact us at service@livit.ch to arrange an appointment for your visit. 

Yes. Under the Swiss Code of Obligations, a rental agreement without a signature becomes valid as soon as both parties agree to it. The annex to your rental agreement contains a record of all signatures, which provides all parties with a record of the dates on which different parts of the agreement were signed.

We recommend using myLivit on a smartphone. The easiest way is to save the page as an app on your home screen, which will allow you to use myLivit and all of its features like an app. myLivit also works on laptops, PCs and tablets. myLivit works best when using Chrome as a browser.

If you haven't yet signed your rental agreement, it will be shown to you as soon as you log in. If you have already signed it, you will unfortunately not be able to view the current version of the agreement for technical reasons. Instead, you will have been sent the new agreement(s) by email. We are working on making it possible for you to view them online very soon. Many thanks for your understanding.

You can view the rental agreement on the myLivit tenant portal, where you can agree to the provisions of the contract with the Swipe function and digitally sign it, which will make it legally binding.

If you have already submitted the form, a correction is no longer possible. In this case, look for the confirmation e-mail with the subject "Confirmation of receipt of your application". Reply directly to this e-mail and inform us of your changes.

We have not yet been able to add all tenants to myLivit. You will be sent an email with your login details as soon as you have been added to the tenant portal. You can then use them to register on myLivit and start using its features.

Once your application for a property has been approved, you will receive an email with your login details and a link to the tenant portal. However, please note that we have not yet added all tenants to myLivit, so you may not yet be able to access myLivit at the moment.

Watch the video (currently in German only) and learn how to save mylivit.ch as an app on your home screen. 

The deposit must be paid in full at least one week before the lease commences.

Livit recommends Firstcaution’s products to its tenants: this company offers both rental deposit insurance and the option of storing the deposit in a bank account. Livit will also accept the submission of a surety certificate. Please note that keys cannot be collected if the deposit has not been made. The tenant is responsible for transferring the deposit on time.