Frequently asked questions

We recommend monitoring the current situation and increasing your payments on account or building up reserves where possible. Should you wish to increase your payments on account, we can help you estimate the anticipated additional cost. We have provided information on this which is being updated accordingly in light of the current situation.

Most heating systems are switched on automatically when the outside temperature gets cold or are switched on manually as soon as is necessary. This process is not currently subject to any influence or delay in any way and will happen as it did in previous years. 

We cannot rule out any changes to room temperature at a later stage. We are guided by federal provisions in this regard.

Although we cannot influence rising energy prices, there are different ways we can reduce our energy consumption. This helps us save costs while doing our bit to tackle the lack of energy supply.

We have put together a range of tips on saving energy and eco-friendly living that include specific recommendations on a range of topics.

To prevent any shortages, it’s crucial that we reduce our energy consumption. We have put together a range of tips on saving energy and eco-friendly living that include specific recommendations on a range of topics.

With a photovoltaic system, it makes sense to use as much solar power from the roof as possible and therefore reduce how much electricity you take from the national grid. The generation of electricity from the roof usually peaks in the middle of the day, but it also depends on the time of year and the weather conditions. More solar power can be generated on a sunny day, while on a cloudy, rainy day the amount is less. That means it’s best to use household appliances at lunchtime (approx. between 10 am and 3 pm), especially when it’s sunny.
 

Conventional photovoltaic systems switch themselves off when they’re disconnected from the grid and therefore can’t produce any more energy. That is also the case for the systems we operate. In the event of a power outage, the supply is therefore not guaranteed.

Contact us directly in the online advertisement via "Contact the advertiser". You will then receive an automated e-mail with viewing information and the opportunity to apply digitally for the flat and/or ask us any questions.

Contact us directly in the online advertisement via "Contact the advertiser". You will then receive an automated e-mail with viewing information and the opportunity to apply digitally for the flat and/or ask us any questions.

Not every property has its own shelters. The construction and allocation of shelters are regulated by the respective canton. If necessary, the regional civil defence authority for your municipality will allocate residents to shelters and notify them of this. In Switzerland, shelters and bunker facilities are allocated by the applicable regional civil defence authority. If the specific need arises, the locations of these facilities will be announced by your municipality or civil defence authority.

You can find more information and the contact form for your application on the E-mobility at home page. 

The contractually agreed rent includes ancillary payments paid on account. Our property managers strive to calculate this amount as accurately as possible based on previous ancillary cost statements and experience. However, your actual consumption and actual cost will only become apparent once the annual ancillary cost statement is drawn up. If your consumption is higher than that covered by the payments on account that you have already made, you will be billed for the difference. If, on the other hand, it is lower, you will be given a credit note.