Frequently asked questions

Properties always have to be returned to their original condition before being handed back. Any holes in the walls have to be professionally filled when you are moving out. As soon as the new tenants have been selected, you can discuss with them whether they would like the walls to be repainted in the original colour. If so, the walls have to be professionally repainted.

Yes, definitely! When moving to a new district, you have to notify your current local authority that you are moving out of the district. You can de-register from your local authority at your local residents registration office. The same applies for registering at your new local residents registration office. You will have 14 days to de-register and register. Please contact your local authority for information on the documents you will need to de-register and register.

By the way: you will still have to register your new address at your local residents registration office even if you are not moving to a different district.

The costs involved differ from case to case. Once a property has been handed back, it will be checked against the moving-in report. If there are any broken parts or appliances, the cost for replacing them may be deducted from your deposit if they fall under the minor repairs tenants are required to perform themselves. You may also be charged for any reductions in value.

We recommend getting a parking permit for public parking spaces. However, depending on the region, it may also be possible to apply for parking permits and for parking spaces to be blocked on your moving-in day at your local authority or cantonal police station. By the way: most removals companies will take care of arranging parking spaces or getting parking permits for areas where parking is not normally allowed.

The deposit will only be repaid once all of the costs incurred during the tenancy have been paid in full.

The repayment will only be delayed if there are still questions about certain costs or if they have not yet been paid. These costs usually apply to repairs for damage identified when the property is handed back or to an open ancillary cost bill.

The deposit is normally a maximum of three months’ rent. A deposit gives the landlord security in case a tenant doesn't pay their rent, ancillary costs or cause damage to the rental property.

Any costs for repairing damage or replacing parts are recorded in the property handover checklist and may be deducted from the deposit. Other reasons could be outstanding rent payments or additional ancillary costs that have not yet been paid.

The contractually agreed rent includes ancillary payments paid on account. Our property managers strive to calculate this amount as accurately as possible based on previous ancillary cost statements and experience. However, your actual consumption and actual cost will only become apparent once the annual ancillary cost statement is drawn up. If your consumption is higher than that covered by the payments on account that you have already made, you will be billed for the difference. If, on the other hand, it is lower, you will be given a credit note. 

The prorated service charges are the general costs for services such as maintaining the property, seasonal expenses such as snow removal, garden maintenance, fees for rubbish, water and waste water, as well as shared electricity costs for the lighting in the stairwell and laundry room. These costs are distributed proportionally among all tenants according to a key. Please note that this list is not exhaustive. For more information, please refer to your tenancy agreement. 

They include heating and hot water as well as other service charges. For more information, please refer to your tenancy agreement. The ancillary costs do not include extra costs such as privately used electricity, Internet, SERAFE etc. These have to be paid directly to the relevant provider.