Frequently asked questions

In general, the costs of renting a property can be divided into rent, ancillary costs (heating, hot water, property maintenance etc.) and personal living costs (private electricity, Internet etc.). The energy costs for heating and communal electricity are included in the ancillary costs and are not part of the rent. The same applies to any price increases to the same. The electricity you buy for your own use from your local electricity provider will be governed by a separate contract between you and the local provider. This means that these private living costs are separate from your rent and ancillary costs.

In view of the increase in energy prices, we recommend monitoring the current energy situation and increasing your payments on account or building up savings where possible. If you would like to increase your payments on account, you can do so at any time. Please note that you will need to notify us in writing if you want to increase your payments on account. To do so, please use the form for increasing your ancillary cost payments and return the signed form to service@livit.ch.

We are happy to help you estimate any anticipated increase in costs. However, please note that the estimates provided by our advisers are not binding because it is not possible to predict how energy prices will develop in the future.

We recommend monitoring the current situation and, if possible, to increase your payments on account or build up savings. Please note that you will need to notify us in writing if you want to increase your payments on account. To do so, please use the form for increasing your ancillary cost payments and return the signed form to service@livit.ch.

If you would like to increase your payments on account, we can help you estimate the anticipated increase in costs.  However, please note that the estimates provided by our advisers are not binding because it is not possible to predict how energy prices will develop in the future.

This is usually because your consumption (water, waste water, heating and warm water) has gone up relative to the previous billing period. Increases in heating costs and service charges (oil prices, service subscription fee increases, cold winters etc.) can also lead to higher bills.

If you would like to increase your payments on account because of the current energy situation, please write to us at service@livit.ch. If you have already thought about the amount by which you would like to increase your payments, you are welcome to let us know what figure you have in mind.

If your heating and water consumption is metered, meaning you pay for them depending on how much you use, the ancillary costs of identical flats can differ a lot depending on user behaviour. Please also note that your neighbour may be paying a different amount on account each month, which is why their final ancillary cost balance (debit or credit) may differ.

Your moving-in and moving-out date will always be taken into account in your ancillary cost statement. You will only ever be charged for the actual number of months you rented your property. The relevant billing period will be shown in the header of your ancillary cost statement right next to your property’s ID or name. 

Please notify us of any damage caused by damp immediately using the contact form or by emailing service@livit.ch and include your address.

Please contact us with your request for a new laundry card using the contact form or by emailing service@livit.ch and include the address of your property.

Residents do indeed often store objects in stairwells or by their front doors, such as shoes, pushchairs or toys. However, all of these items really belong inside the apartment. This is due to the safety rules set out in the Swiss fire protection regulations. Under these regulations, it has to be possible to use stairwells as emergency exits and escape routes. They consequently have be kept clear and safe and must not be used for any purposes other than to access the apartments. Please notify us using the contact form or by emailing service@livit.ch if there are items being stored in the stairwell of your property.

It is only permitted to move very heavy objects into a rental property subject to prior approval. The maximum permitted weight is 200 kg/m2. Please contact your Livit advisor to discuss this before making any purchases. The easiest way of doing this is to send us your enquiry using the contact form or by emailing service@livit.ch.

Tip: Please consider taking out an insurance policy to protect against any damage, caused by water, for example, if you have a fish tank.