Frequently asked questions

Please let us know in writing if you no longer need your TV cable connection. In that case, the connection will be sealed off. Please note that, when you move out, you will be liable for the costs of removing the seal from the TV cable connection again, which will be necessary in order to allow the next tenant to use it again.

Every property has a dedicated caretaker who looks after the maintenance of the property’s facilities. Please observe the house rules to help in keeping the property clean and tidy for the benefit of all residents

The floors will be regularly cleaned by the caretaker. Keeping the rest of the laundry room and the machines (washing machine, tumble dryer and dehumidifier) inside it clean is the responsibility of those using it. Tenants are required to leave the room and the machines they have used in a clean state after use. If users fail to do so, we recommend speaking to and reminding them.

You can find more information and the contact form for your application on the E-mobility at home page. 

The contractually agreed rent includes ancillary payments paid on account. Our property managers strive to calculate this amount as accurately as possible based on previous ancillary cost statements and experience. However, your actual consumption and actual cost will only become apparent once the annual ancillary cost statement is drawn up. If your consumption is higher than that covered by the payments on account that you have already made, you will be billed for the difference. If, on the other hand, it is lower, you will be given a credit note. 

The prorated service charges are the general costs for services such as maintaining the property, seasonal expenses such as snow removal, garden maintenance, fees for rubbish, water and waste water, as well as shared electricity costs for the lighting in the stairwell and laundry room. These costs are distributed proportionally among all tenants according to a key. Please note that this list is not exhaustive. For more information, please refer to your tenancy agreement. 

They include heating and hot water as well as other service charges. For more information, please refer to your tenancy agreement. The ancillary costs do not include extra costs such as privately used electricity, Internet, SERAFE etc. These have to be paid directly to the relevant provider.

We are expecting that the rise in energy prices will lead to a significant increase in ancillary costs. However, we are not able to reliably estimate the amount by which ancillary costs will increase because the price trends for gas and oil are still very volatile. Added to that, rising raw material prices could also have a negative effect on a range of other services, which could also lead to an increase in the service charges for your property and cause your ancillary bills to be increased. In this regard, please bear in mind that your monthly payments on account are not based on current costs. Higher energy prices will therefore not immediately affect your payments on account and will only be evaluated when the annual bill for your actual ancillary costs is drawn up. 

Voluntarily choosing not to use communal infrastructure provided on site, such as lifts, playgrounds, etc. does not exempt tenants from the obligation to pay. In these cases, the principle of solidarity applies.

It is quite normal for prices on the commodity markets and in the service and industrial sectors to fluctuate. This can be due to the weather, price adjustments made by tradespersons, increase in fees and charges, etc.