Frequently asked questions

Please let us know in writing if you no longer need your TV cable connection. In that case, the connection will be sealed off. Please note that, when you move out, you will be liable for the costs of removing the seal from the TV cable connection again, which will be necessary in order to allow the next tenant to use it again.

The deposit will only be repaid once all of the costs incurred during the tenancy have been paid in full.

The repayment will only be delayed if there are still questions about certain costs or if they have not yet been paid. These costs usually apply to repairs for damage identified when the property is handed back or to an open ancillary cost bill.

The deposit is normally a maximum of three months’ rent. A deposit gives the landlord security in case a tenant doesn't pay their rent, ancillary costs or cause damage to the rental property.

Any costs for repairing damage or replacing parts are recorded in the property handover checklist and may be deducted from the deposit. Other reasons could be outstanding rent payments or additional ancillary costs that have not yet been paid.

Every property has a dedicated caretaker who looks after the maintenance of the property’s facilities. Please observe the house rules to help in keeping the property clean and tidy for the benefit of all residents

The floors will be regularly cleaned by the caretaker. Keeping the rest of the laundry room and the machines (washing machine, tumble dryer and dehumidifier) inside it clean is the responsibility of those using it. Tenants are required to leave the room and the machines they have used in a clean state after use. If users fail to do so, we recommend speaking to and reminding them.

You can find more information and the contact form for your application on the E-mobility at home page. 

Please notify us of any damage caused by damp immediately using the contact form or by emailing service@livit.ch and include your address.

Please contact us with your request for a new laundry card using the contact form or by emailing service@livit.ch and include the address of your property.

Residents do indeed often store objects in stairwells or by their front doors, such as shoes, pushchairs or toys. However, all of these items really belong inside the apartment. This is due to the safety rules set out in the Swiss fire protection regulations. Under these regulations, it has to be possible to use stairwells as emergency exits and escape routes. They consequently have be kept clear and safe and must not be used for any purposes other than to access the apartments. Please notify us using the contact form or by emailing service@livit.ch if there are items being stored in the stairwell of your property.